More and more libraries are using digital technology to provide new and different kinds of services, like training people to look for jobs online, or facilitating access to e-government services. In ‘Outcomes of library programmes and services’ (6 min 45 sec), EIFL Public Library Innovation Programme (EIFL-PLIP) Impact Manager Ugne Lipeikaite provides pointers for how to measure outcomes - that is, the benefits that library users receive from a specific service or programme. 

EIFL-PLIP’s Small Bites: ‘Outcomes of library programmes and services’ is one of a series of short videos for public librarians and public library trainers produced by EIFL-PLIP.

More EIFL-PLIP Small Bites on library performance and outcomes evaluation -​

• 'Community needs assessment' (6 minutes) 
• 'Telling an evidence-based story about your library service' (6 min 50 sec)

Visit our YouTube channel where you will find more EIFL-PLIP Small Bites videos, on the topics Organizing library training programmes and Library project development.

Enjoy the ‘Small Bites’. Let us know if you found the format and content useful, or have any other feedback – plip@eifl.net